Terms and Conditions of Service

Effective: October 28, 2024

# Company Information

Hivemad

390 NE 191st St STE 8624

Miami, FL 33179

Tel: +1 (970) 699-3480

Email: info@hivemad.io

# 1. Service Overview & Definitions

"Agency" refers to Hivemad

"Client" refers to any business or individual engaging our services

"Services" refers to digital advertising, creative services, and consulting provided

"Platform" refers to any digital advertising platform where we manage campaigns

# 2. Fee Structure

2.1 Monthly Subscription

• Professional campaign management fees

• Billed automatically via Stripe

• Includes standard creative services and optimization

2.2 Advertising Spend

• Client ad spend billed monthly

• Pass-through costs with no markup

• Transparent reporting of all expenditures

2.3 Consulting Services

• One-time strategic consulting fees

• Billed separately from monthly services

• Payment required prior to consultation

# 3. Free Services

3.1 Account Setup

• Complimentary ad account configuration

• Platform integration setup

• Initial campaign structure

• Tracking implementation

# 4. Payment Terms

4.1 Processing

• All payments processed through Stripe

• Automated monthly billing for subscriptions

• Separate invoicing for ad spend

• Consulting fees billed upon booking

4.2 Billing Timeline

• Subscription fees: First day of service period

• Ad spend: Monthly in arrears

• Consulting: Prior to service delivery

4.3 Currency and Methods

• All fees in US Dollars

• Credit and debit cards accepted

• ACH available for qualified clients

# 5. Client Access and Control

5.1 Ownership

• Clients retain ownership of ad accounts

• Full access to campaign data

• Proprietary strategy remains Agency property

• Creative assets transferred upon payment

5.2 Account Access

• Agency requires admin access

• Client maintains billing ownership

• Secure credential management

• Access removed upon service termination

# 6. Campaign Management

6.1 Agency Responsibilities

• Daily campaign monitoring

• Budget management

• Creative optimization

• Performance reporting

• Strategy adjustments

6.2 Client Responsibilities

• Timely communication

• Asset provision

• Budget maintenance

• Content approval

• Account funding

# 7. Creative Services

7.1 Included Services

• Standard ad creative

• Copy development

• Image selection

• Campaign-specific assets

7.2 Additional Services

• Custom photography

• Video production

• Advanced animation

• Premium creative packages

# 8. Service Delivery Timelines

8.1 Initial Setup

• Account setup completed within 2 business days

• Initial campaign structure within 3 business days

• Creative brief review within 24 hours

• First campaign launch within 5 business days of asset approval

8.2 Ongoing Deliverables

• Ad creative revisions: 24-48 hours

• Campaign optimization: Daily monitoring and weekly adjustments

• Performance reports: Monthly by the 5th of following month

• Strategy reviews: Quarterly or upon request

8.3 Consulting Services

• Strategy documents delivered within 5 business days of session

• Implementation plans provided within 3 business days

• Custom research delivered within agreed timeline

• Follow-up support for 14 days post-consultation

# 9. Cancellation Policy

9.1 Subscription Services

• 30-day written notice required for cancellation

• Notice must be sent to info@hivemad.io

• Service continues through the end of paid period

• All outstanding invoices must be paid in full

9.2 Early Termination

• No early termination fees

• Unused portion of monthly service is non-refundable

• Ad spend balance will be reconciled within 5 business days

• All assets and data transferred within 10 business days

9.3 Consulting Services

• 48-hour cancellation notice required for scheduled sessions

• Rescheduling available with 24-hour notice

• Cancellation fee of 50% if under 48-hour notice

• Full fee charged for no-shows

9.4 Agency-Initiated Cancellation

• Agency may terminate with 30 days notice

• Immediate termination for policy violations

• Full refund of unused prepaid services

• Immediate termination for illegal activities

# 10. Refund Policy

10.1 Monthly Services

• No prorated refunds for partial months

• Subscription fees non-refundable once period begins

• Exception for service unavailability exceeding 48 hours

• Credit issued for service interruptions

10.2 Advertising Spend

• Unused ad spend refunded within 10 business days

• Platform fees non-refundable

• Media credits applied to future campaigns when possible

• Refunds processed through original payment method

10.3 Consulting Services

• 100% refund if cancelled 48+ hours before session

• 50% refund if cancelled 24-48 hours before session

• No refund for same-day cancellation

• Full refund if consultant unavailable

10.4 Refund Process

• Refund requests must be submitted in writing

• Processing time: 5-10 business days

• Stripe processing fees non-refundable

• Refund confirmation sent via email

10.5 Refund Eligibility

• Account must be in good standing

• All relevant documentation provided

• No chargebacks or disputes pending

• Valid reason for refund request

10.6 Non-Refundable Items

• Setup fees

• Completed creative work

• Used advertising spend

• Delivered consulting sessions

• Third-party fees and expenses

# 11. Communication

11.1 Primary Channels

• Email: info@hivemad.io

• Phone: +1 (970) 699-3480

• Business hours support

• 24-hour emergency response

11.2 Response Times

• Same-day for urgent matters

• 24 hours for standard requests

• Scheduled strategy sessions

# 12. Intellectual Property

12.1 Ownership Rights

• Client owns final deliverables

• Agency retains process rights

• Shared campaign learnings

• Portfolio usage rights

12.2 Client Materials

• Confidential treatment

• Secure storage

• Limited internal use

• Return upon request

# 13. Confidentiality

• NDA coverage

• Data protection

• Secure information handling

• Client privacy protection

# 14. Service Limitations

14.1 Platform Policies

• Adherence to ad policies

• Platform restrictions

• Industry regulations

• Content guidelines

14.2 Performance Disclaimers

• No guaranteed results

• Market-dependent outcomes

• Best-practice implementation

• Industry-standard optimization

# 15. Liability

15.1 Limitation of Liability

Maximum liability limited to fees paid in previous month

15.2 Indemnification

Client indemnifies Agency against third-party claims

# 16. Service Level Agreement

• 99.9% platform uptime guaranteed

• 24-hour response time for critical issues

• Same-day response for urgent matters

• Weekly backup of campaign data

# 17. Quality Assurance

• Regular quality checks on campaigns

• Performance monitoring and alerts

• Compliance review of all creative

• Regular account audits

# 18. Modifications

• 30-day notice of changes

• Email notification

• Continued use implies acceptance

• Right to refuse changes with cancellation

# 19. Governing Law

These Terms are governed by Florida law.

# 20. Dispute Resolution

• Good faith resolution

• Mandatory mediation

• Florida jurisdiction

• Written notice required

# 21. Agreement Acceptance

Use of services constitutes acceptance of these terms.

For questions or support:

Hivemad

390 NE 191st St STE 8624

Miami, FL 33179

Tel: +1 (970) 699-3480

Email: info@hivemad.io